The County of El Paso’s Information Technology Department (ITD) is committed to supporting robust and functional IT solutions. To achieve this goal, ITD dedicates resources focused on understanding and maintaining organizational technological solutions. ITD strives to consolidate our IT solutions to leverage institutional knowledge, focused training, and more efficient support.
Because the County of El Paso is home to over 800,000 residents, it is necessary to use the aid of software that helps keep track of issues reported. A work order is usually a task or a job for a customer that can be scheduled or assigned to someone. Such an order may be from a customer request or created internally within the organization.
The Public Works Department licenses the use of work order software by the name of SeeClickFix from the vendor CivicPlus, LLC. The software is used to work as a community reporting system that allows the El Paso County residents the ability to report issues. More specifically, these reports would then be evaluated by County staff and, if necessary, converted into work orders that will dispatch the necessary resources to respond to and remedy these issues.
To ensure the County is obtaining the overall best value, to include pricing and terms, the Purchasing Department and Information Technology Department reviewed available cooperative contracts and determined that the TIPS 220105 conforms to the County’s needs.
TIPS Contract #220105 Contract Term: May 31, 2027