Item Coversheet

County of El Paso
Agenda Item Details


 

Item Title:County Administration - Customer Satisfaction Policy
Submitted By:Betsy C. Keller, CM, Chief Administrator, County Administration (915) 546-2215
Subject:Receive a presentation and provide input on a new County Customer Satisfaction Policy.
Background:

Earlier this year Commissioner Court asked for a policy and procedures to address the complaint process to ensure a fair process that could not bypass the Code of Ethics and that allowed the County to address concerns.

 

After extensive research and working with County department heads, a draft policy and form were created. In addition to reporting complaints, the policy allows for compliments and suggestions to be received. The form would also be converted to digital format for online reporting through our website.

 

Each case will be logged and processed based on the type of complaint.

Fiscal Impact:Savings of $5,000 due to elimination of outside contracted services for online reporting system which will now be provided via the County website.
Recommendation:Receive a presentation and provide input on a new County Customer Satisfaction Policy.
Prior Action:None 
Strategic Plan:..
Strategic Plan Information:

ATTACHMENTS:
DescriptionUpload Date
Compliments/Complaints Policy11/29/2018
Customer Satisfaction Form11/29/2018