| Item Title: | Information Technology Department - Contract No. 2018-0565 | Microsoft Services - Microsoft Premier Support No. 001487401 / DIR-TSO-3781 / 1st Year - Yr 2018-2019 |
| Submitted By: | Christopher Stathis, Chief Technology Officer, Information Technology Department (915) 546-2041 |
| Subject: | Approve and authorize the County Judge to sign the support services agreement with Microsoft Corporation. Funding is available in GF-ITD-MAINT/REP-SOFTWARE. (Contract No. 2018-0565) |
| Background: | The Information Technology Department (ITD) provides a wide range of infrastructure network/computer services to the County of El Paso. These services rely heavily on the Microsoft family of operating system, enterprise software and office products. Each of these products is constantly evolving to performance, security and functionally changes.
The dependence on these products demands that the ITD team has access to the direct vendor support. Microsoft Premier Support Services provides accelerated support to resolve critical issues, direct assistance with system health checks, strategic advice tailored to our IT environment, hands-on training and knowledge transfer to increase staff expertise.
Microsoft is the sole source provider with pricing through Texas DIR Contract #DIR-TSO-3781, which expires on May 2, 2021.
Legal review was required and has been completed by the County Attorney’s Office on November 26, 2018.
Purchase Order 21902209 has been approved and converted by Purchasing.
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| Fiscal Impact: | Funds are available in GF-ITD-MAINT/REP-SOFTWARE COGF-1000-0000000-431-10-11140-0001-00000-600654 for a total of $40,836.00 for a one year term.
PROJECTED 3 YEAR FISCAL IMPACT
The fiscal impact forecasted over the next 3 years totals $208,706.00
• Year 1 - $ 40,836.00
• Year 2 - $ 82,694.58
• Year 3 - $ 85,175.42
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| Recommendation: | Approve and authorize the County Judge to sign the support services agreement with Microsoft Corporation. Funding is available in GF-ITD-MAINT/REP-SOFTWARE. (Contract No. 2018-0565) |
| Prior Action: | On March 4, 2013, Commissioners Court approved Contract No. 2013-0072 under item #21. |
| Strategic Plan: | .. |
| Strategic Plan Information: | |